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Returning unwanted goods:

We understand that sometimes you want to return an unwanted item. As long as items returned to us are still in its original condition, we accept returns for free, subject to the rules below which will not affect your statutory rights.

 

If you return an item within 30 days of being delivered to you, we'll give you a full refund via your original payment method. We aim to process the refund in 14 days of receiving the returned item into our warehouse.

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To return an item please begin this process by filling out a 

A follow up email will be sent to you which may have more questions, and a FREE return's label. 

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Hygiene and safety:

Hygiene and your safety is a priority, so please be aware that pierced jewellery can not be returned if it has been used, or if the seal has been broken. This will not affect your statutory rights.

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Late returns:

We do not accept returns for unwanted items after the 30-day period of receiving your order. If you return items to us after the 30 days, we reserve the right to send it back to your default delivery address and may ask you to cover the delivery cost.

 

Original condition:

Hygiene and your safety are our priority, so certain items cannot be returned for refunds including:

• Pierced jewellery if the seal has been tampered with or broken.

• Damaged, worn, stained or washed items.

• Items with original tags and labels which have been removed or tampered with.

This will not affect your statutory rights.

 

Responsibility:

Returned items are your responsibility until they reach us. Please make sure items are securely packaged to avoid damage during transit. If possible, please return items in the original packaging.

 

As the package remains your responsibility until it arrives to our warehouse, ensure that you get proof of postage in case you need to track the parcel.

 

Exchanges:

We do not offer exchanges. If you need to change something, please return the unwanted goods and place a new order.

 

Faulty items:

If there is something wrong with your order, fill out a faulty return form and have the following information ready:

• Your full name

• Order number

• Product SKU

• Fault description

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We will then follow up within 24 hours with an email to gather a few more details. Once we have received all the information we will send you a FREE returns label. 

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Deactivated accounts:

Where we suspect fraudulent activity, we reserve the right to withhold refunds and deactivate accounts (and associated accounts) from placing future orders. If this happens to you and you think we've made a mistake, please contact us and we will be happy to discuss the matter with you.

 

Fraudulent activity includes, but is not limited to circumstances where there are suspicious claims relating to orders being placed but not received, or if we suspect that you are returning items after they have been used or worn, or if items returned do not match your original order.